1. Overview

1.1. Introduce

X Smart is committed to providing users with convenient operations and a good experience, solving the rational planning and management of electric vehicle charging and orderly energy use, and reducing the impact of increased high-power devices on the power grid and energy systems. Currently, we offer smart charging piles, load balancers, and other terminal products, which work efficiently with dedicated apps and cloud platforms to intelligently manage electric vehicle charging.

1.2. User Privacy

This app and its server do not store any of your personal information, but only use your email address to generate a user code. Your nickname and avatar are stored as anonymous information on the server. You can click to view the Privacy Policy and User Registration Agreement.

1.3. Download

1.3.1. iOS

Or use your iOS device to open the camera and scan the QR code

1.3.2. Android

Or use your Android device to open the camera and scan the QR code

2. Register and Login

2.1. Register

X Smart requires you to register using an email address that can normally receive emails, and the password must be at least 6 characters.

2. Register and Login

2.2. Login

After activating your account in your email, you can log in using the email and password you provided during registration. X Smart will save your account (only supported on the iOS client) for easy login next time.

Additionally, you can use Google Sign In and Apple Sign In (iOS devices only).

3. Network configuration

3.1. Search for devices

You need to turn on the positioning function and Bluetooth function, and allow the X Smart app to use the positioning permission and the permission to find nearby devices (Bluetooth).

Click the + button on the Fast or Tab page to enter the Nearby Device Search page.

3.2. Configure the connection

3.2.1. Device networking mode

The device supports three networking modes, each requiring different prerequisites.

Wi-Fi (make sure the device is installed at a location where it can receive Wi-Fi signals and that the Wi-Fi network can connect to the Internet.)
4G (Make sure a 4G/5G IoT card is inserted in the device and that the IoT card can connect to the Internet.)
Ethernet (Make sure the device is plugged into a network cable that can connect to the internet.)

3.2.1.1. Wi-Fi

After entering the device configuration page, the default method is Wi-Fi network configuration. The app will wait for the charging pile device to automatically search for nearby Wi-Fi information. After a few seconds, the available Wi-Fi names nearby will be displayed. If the charging pile device fails to search, the app will prompt to use a handheld device for searching and display the results. If the handheld device still cannot find the Wi-Fi list, you can continue to manually enter the Wi-Fi name.

Device only supports 2.4GHz Wi-Fi

After selecting the Wi-Fi you want to connect to, enter the Wi-Fi password.

3.2.1.2. 4G

You need to enter APN, username, and password.

3.2.1.3. Ethernet

The charging pile device can be connected to the network cable.

3.2.2. Configuring the Server

3.2.2.1. Device link target server

Under the Wi-Fi, 4G, and Ethernet options, there will be the following input items:

Protocol vendor (protocol vendor, usually represents the alias of the backend server address)
Protocol version (protocol version, currently charging pile equipment only supports OCPP1.6 protocol)
Protocol head (Whether the Websocket link is encrypted, with s for encrypted links)
Websocket URL (Websocket address, usually provided by the backend server)
Websocket User (Websocket connection user name)
Websocket Password

You can click ‘Select Other Protocol’ to create or choose another server address. The X Smart app is set to connect to the X Smart server by default. On the ‘Select Other Protocol’ page, there are two default links built in: one for encrypted connection and one for unencrypted connection. If the default encrypted link fails to complete the network configuration, you can switch to the unencrypted link to try the configuration.

3.3. Configuration Name

After confirming the above information, click “Confirm” to configure the network. You need to wait for 1-2 minutes during the network configuration process.

After the network configuration is completed, when the device name input screen appears, it indicates that the device has been successfully configured. You can set an alias for the device here or do it later. (X Smart will assign a default name to your device based on the Bluetooth search name.) After clicking ‘Start Using,’ the device can be used normally.

4. Use equipment

4.1. Using the Quick Page

The reservation button allows charging according to the rules you have set. (Only available to the pile owner. If the device you are currently viewing is shared and permissions have not been granted, you can only use the ‘Timer’ icon button next to the ‘Start Charging’ button for a one-time reservation. For details, please refer to the device sharing process).
The “Start Charging”/”End Charging” button can start/end charging immediately.
The settings icon button allows basic parameter settings for the charging pile device. For details, please refer to.
The more icon button expands the functions of the charging pile device. For details, please refer to.

4.2. Use from the List page

The list page displays your network devices and nearby devices. You can use the network to view or Bluetooth connection to view the charging pile device. The reservation button allows charging according to the rules you have set. (Only available to the pile owner. If the device you are currently viewing is shared and permissions have not been granted.) For details, please refer to the device sharing process.
The “Start Charging”/”End Charging” button can start/end charging immediately.
The settings icon button allows basic parameter settings for the charging pile device. For details, please refer to.
The more icon button expands the functions of the charging pile device. For details, please refer to.

4.3. Device information display

User: The initiator of this charging transaction. (DirectWorkUser is the plug-and-play charging mode.)

Duration: The duration of this charging event. (The charging event does not end when the charging gun is unplugged, but when the charging gun is unplugged.)

Connected: Four possible icons may appear here: Wi-Fi signal, 4G signal, Ethernet signal, and Bluetooth icon. The first three icons represent the method by which the charging pile device is connected to the backend server. The Bluetooth icon indicates that the charging pile device is using a Bluetooth connection during this view.

Temperature: The temperature of the charging station device. You can set the unit of temperature display in “App Settings”. (Celsius or Fahrenheit).

Status: The charging pile device has the following statuses, you can check the meaning of different statuses.

Power: The current charging power of the charging pile device.

Current: The current of the charging pile equipment. (Unit: A)

Voltage: The current voltage of the charging pile equipment. (Unit: V)

Energy: The amount of electricity consumed by the charging pile equipment during this charging transaction. (Unit: kWh)

Cost: The cost of charging the charging pile device for this charging transaction. (You need to set the currency unit and cost range before charging).

Available

The charging station is ready and available to provide charging service to electric vehicles (EVs).
Preparing

The charging station is performing pre-charge initialization tasks, such as system checks or preparing to start the charging process.
Charging

The EV is actively receiving charging from the charging station, and the charging process is in progress.
SuspendedEVSE

The charging session is temporarily paused, but the charging station remains available. This can happen due to issues detected by the charging station or user-initiated interruption.
SuspendedEV

The charging session is temporarily paused, and the EV is unable to access charging services. This can happen when the EV is temporarily halted from charging, such as when the user manually disconnects or the EV reaches full charge.
Finishing

The charging station is finishing up the charging process, such as transitioning the EV from fast charging to trickle charging.
Reserved

The charging station’s charging point is reserved and unavailable for other users to charge their EVs.
Unavailable

The charging station is temporarily unavailable and unable to provide charging service. This can happen due to equipment malfunctions, maintenance, or other reasons for downtime.
Faulted

The charging station has encountered a fault or error and is unable to operate normally. Repair or reboot of the equipment may be required.

5. Schedule charging

5.1. Single appointment charging (old)

When performing scheduled charging once, the start time must be greater than 10 minutes after the current time, and the working time must be greater than 1 minute.

5.2. Scheduling Appointment Charging (New)

Under any execution type, multiple time periods can be set.

5.2.1. Single execution

When you perform a scheduled charging, you need to set the start time and end time. Here is an explanation of the set start time and end time:

The time is a 24-hour format, from 0:00 to 23:59
If the start time is greater than the current time, then it is considered to be the start time of today.

1. If the end time is greater than the start time, then it is considered that the end time also ends today.
2. If the end time is less than the start time, then the end time is considered to be tomorrow.

If the start time is less than the current time, then it is considered to end tomorrow.

1. The end time must be greater than the start time, and the end time must be tomorrow.

5.2.2. Daily loop execution

When executing the cycle every day, you need to set the start time and end time. Here is an explanation of the set start time and end time:

The time is a 24-hour format, from 0:00 to 23:59
The end time must be greater than the start time

5.2.3. Weekly cycle execution
When executing the cycle every day, you need to set the start time and end time. Here is an explanation of the set start time and end time:

The time is a 24-hour format, from 0:00 to 23:59
The end time must be greater than the start time

6. Parameter settings

The charging pile device parameter settings display the configurable items according to your device firmware version number. This list describes all possible results.

6.1. Maximum current

The device uses the maximum current by default, and you can adjust the working current within the range allowed by the device to adapt to the charging power in different situations.

Power Range
3.5kW 6A~16A
7KW 6A~32A
9.6KW 6A~40A
11KW 6A~16A

22KW 6A~32A

6.2. Plug and Charge Mode

When the cable is plugged into the electric vehicle, the device will begin charging the electric vehicle.

6.3. Charging stops when the vehicle is disconnected

When the cable is disconnected from the electric vehicle, charging will stop.

6.4. LED brightness
The brightness of the device LED screen.

Type: Brightness
Brightness: 1, 2, 3 (corresponding values: 20%, 50%, 100%)

6.5. Household current

Total current when connected to the device.

(This function is only relevant if you have connected CT Box to your device network. If you only have charging pile devices, you do not need to pay attention to this function.)

Type: Household current
Range: 7-200A

6.6. -12V detection

When the -12V level detection is abnormal, the abnormal information will be displayed for you.

6.7. Random Delay
When charging is started via the app or by swiping the card, the charging pile device will randomly delay the current output based on the input value you provide for this setting. (For example, if the input is 10 minutes, after starting the charging, the charging pile device will randomly choose a time between 1-7 minutes, assuming it is 5 minutes, the device will output current 5 minutes later.)

Type: Random Delay
Range: 0-60min

6.8. Sensor screen off
When the charging station device detects that there is no human activity around for more than a few minutes, the screen will be turned off to save energy.

6.9. Error information collection
The charging pile equipment will collect and report the logs generated during operation.

6.10. Offline IC card
When the charging pile device cannot connect to the network, if you need to use a card to start the charging pile device, you can use this function to manage the IC card. You can refer to this section.

7. Device Sharing

When your charging pile device needs to be used by multiple people, you can share this device with other accounts.

7.1. Share device to other accounts

You can find this tab in the device’s “More” function page and click it to share. You can also click “Share” from the “My” page to share the charging pile device.

On the “More” page, click the Share tab to enter the target user’s email address and target device selection page. After entering, click OK to successfully share.

In the “Profile” page, click the Share tab. You can view, modify and delete existing sharing records. If you need to add a new share, click “Add”.

7.2. Shared device permission control

When sharing, click the ‘Control’ tab to set permission controls for this share. For example: how much kWh of electricity this user can consume with the device (if not entered, there is no limit by default). Enable/disable charging reservations (whether the shared user can use the reservation feature). Enable/disable parameter settings (whether the target user can adjust the charging pile device’s parameters).

Control permissions when adding a share (click “Control” when adding a share)

After sharing, perform permission control and record viewing (after sharing, in the list of shared users, click an item in the list)

Permission Control - Turn off unlimited power

Permission Control - limit power usage (kWh) and view recharge power records

View the charging records of target users

Permission control - restrict the use of scheduled charging function or parameter adjustment function

8. Load Balancing

Definition of terms

name Definition
CSMS Backstage management system
CT Box Dispatch Box (First Generation)

8.1. CSMS Strategy

8.1.1. Setup Process

Connect the charging pile device to the network.
Create a load balance of type “Adaptive Power Sharing (Single Stake)”.
Select the charging pile equipment that requires load balancing.
Enter the load balancing name and maximum current.

Other matters

The number of power phases affects power distribution and power safety, so please confirm it accurately.

8.2. CT Box Strategy

8.2.1. Setup Process

You need to use CT Box with charging pile equipment.

8.2.1.1. Household current setting

Set the online pile through the APP: Settings->Household current (the threshold should be at least 5A less than the circuit breaker).

8.2.1.2. Connection Settings (Select one of the following)

8.2.1.2.1. Connection method 1: (Wi-Fi connection)

Connect the CT Box device to the network.
Connect the charging station device to the network (using Wi-Fi pairing).

The CT Box device and the charging pile device must be connected to the same Wi-Fi (2.4GHz) network.

8.2.1.2.2. Connection method 2: (485 connection)

Use 485 cable to connect the main board and CT Box (A-A, B-B, PE connection is optional).

Other matters

The number of power phases affects power distribution and power safety, so please confirm it accurately.
For Wi-Fi connections, ensure signal strength.

9. Expanded functionality

9.1. Bluetooth connection

9.1.1. Unbound device

Device Info: View the basic information of the current charging pile equipment. 1

Firmware Version: Check the firmware version number of the current charging pile device. 2

Config Network: Configure the network for the current charging pile device. 3

9.1.2. Unbound device

Device Info: View the basic information of the current charging pile equipment. 1
Firmware Version: Check the firmware version number of the current charging pile device. 2
Reboot device: Soft restart the current charging pile device. 4
Dispatch curve: View the future scheduling curve of the current charging pile equipment. 5
Network Status: Check the current network status of the charging pile device. 6
Device logs: Set the current charging pile device’s log switch. 7
Config Network: Configure the network for the current charging pile device. 3
View PIN: Check the PIN code of the current charging station device. 8
Certificate renewal: Update the current charging pile’s certificate information. (Only available for OCPP2.0)
Offline IC Card: The IC card information used when the current charging pile device is offline. 9
Sched Box: Scheduling Box (second generation) sets the slave address. (Need to be used with Sched Box) 10

9.2. Network connection

Firmware Update: Check and update the firmware version of the current charging pile device. 11
Device Info: View the basic information of the current charging pile equipment. 1
Firmware Version: Check the firmware version number of the current charging pile device. 2
Charge Record: View the charging records of the current charging pile device. 12
Dispatch curve: View the future scheduling curve of the current charging pile equipment. 5
Reboot device: Soft restart the current charging pile device. 4
Device Name: Set an alias for the current charging pile device. 13
Device Share: Share the current/other charging pile devices with other accounts. 14
Share Location: Set/view the current geographical location of the charging station. 15
View PIN: Check the PIN code of the current charging station device. 8
Solar Charging: Set the solar charging mode for the current charging station. (Need to be used with CT Box/Sched Box) 16
Energy Plan: Set the cost-related value for the current charging station. 17

[1](1,2,3)For device information, refer to the following example

[2](1,2,3)For device version, refer to the following example

[3](1,2)For charging pile equipment network configuration, you can refer to Section 3.2 in This chapter.

[4](1,2)Refer to the following example for device soft restart