Account Registration & Setup

Use this guide to register your EOSVOLT account, upload your company logo, and add billing information before you start managing chargers.

Registration Page

Click the invitation link sent to your email. You’ll be taken to the registration page where you’ll set up your account.

Notice
The email you enter during registration will be used as your login ID. It can be different from the email address where you received the invitation.

01. E-mail address

After successful registration, you’ll be directed to your dashboard. At first, the dashboard will appear empty — it will populate automatically after your first transaction is registered on one of your chargers.

Before creating your first charge point, make sure to:

Upload your company logo
Add your billing information

You can do both directly from your dashboard using the corresponding action buttons.

Add Company Logo

Your company logo will appear on invoices issued to your customers for charging sessions.

Recommendation:

Use a square image (400 × 400 px) for the best display quality.
Upload the logo under Settings → Company Info → Logo.

Add Billing Information

From your dashboard:

Click the green “Add Billing Information” button or navigate to Settings → Billing.
Fill in all your company billing details (company name, address, VAT/Tax ID, bank account, etc.).
Review carefully — this information is used to process your payouts.

Keep it updated:
Always ensure your billing information is accurate and current to avoid payout delays when triggering a withdrawal.

After Registration

Once registration, logo upload, and billing setup are complete:

Create your first charge point.
Start a test session to confirm reporting.
View live data and transactions in your dashboard.

Dashboard

The Dashboard provides a central overview of your network’s performance, charger activity, and key operational metrics. It is divided into five main areas that allow you to monitor revenue, consumption, and charger health at a glance.

① Top menu

② Profile menu

③ Summary

④ Chargers status

⑤ Diagnostics section

⑥ Graphs

⑦ Recent sessions

⑧ Session three-dot menu

Summary

The Summary section provides a monthly overview of your key performance indicators:

Revenue — Total income generated from charging sessions.
Consumption — Total energy dispensed (kWh).
Session Count — Number of sessions completed within the selected timeframe.

You can adjust the time range using the dropdown menu to view data by day, month, or year.

Tip:
Use this view to quickly compare performance trends across time periods and spot usage peaks or seasonal variations.

Plug Status

This section shows the charger/connector’s OCPP Status Notification state in real time.

OCPP 1.6 Statuses (per connector)

Available — Idle and ready to start a new session.
Preparing — EV plugged in and/or authorization in progress; pre-charge setup before energy flows.
Charging — Energy is being delivered.
SuspendedEV — The EV requested a pause (e.g., battery full, user paused) while still plugged in.
SuspendedEVSE — The charger/site paused delivery (e.g., load balancing, grid limit, tariff window).
Finishing — Charging stopped; waiting for user to unplug / session wrap-up.
Reserved — Connector is held for a booking/reservation; not available to others.
Unavailable — Temporarily out of service (maintenance/admin), not due to a fault.
Faulted — Error prevents operation.

Note:
EOSVOLT does not rely on the OCPP Reserved state. We manage bookings and connector reservations through our backend logic.

Diagnostics

The Diagnostics panel displays alerts and error reports submitted by your chargers. This section helps operators detect technical issues early and troubleshoot them efficiently.

Tip:
Combine this with the OCPP Log Download feature in the charger view for detailed error analysis.

Graph

Get a visual performance overview of your network. View and compare:

Revenue
Energy consumption
Session count
Utilization
Uptime

Time filters

Filter any metric by week, month, or year.

Additionally, For Utilization and Uptime, you can also filter by Location, Charge box ID or Plug ID.

Tip:
Combine a time filter (e.g., month) with a specific Charge box ID to spot device-level trends without noise from other hardware.

Export Feature:
Use the Export (XLSX) button to download your current dataset for external reporting or accounting.

Recent Sessions

The Recent Sessions list shows your ten most recent charging sessions. From this section, you can:

Review key session details (user, location, duration, and cost).
Access detailed session insights.
Download session logs directly.

Recommendation:
Regularly monitor this section to confirm new chargers are reporting correctly and transactions are being logged without errors.

Sessions

The Sessions section provides access to the complete history and details of all charging sessions. From here, operators can review transactions, analyze usage data, export reports, and manage upcoming bookings.

① Available data

② Filtering

③ Searching

④ Downloading logs

Sessions Overview

At the top of the page, you’ll find a filter panel that allows you to sort sessions by:

Status (e.g., Completed, Failed, In Progress)
Type (e.g., On-demand, Booking, Fleet)
Location (specific charger or site)

You can use the search bar in the top-right corner to quickly locate specific sessions.

Tip:
Combine filters and search terms (e.g., a user’s name, location, or date) to narrow down your results efficiently.

Exporting Session Data

Next to the search bar is the Export button. You can export detailed session data within a selected date range (up to 30 days).

Note:
The export function allows you to group kWh usage and session statistics across multiple custom timeframes — useful for billing cycles or energy reports.

Exported data is downloaded in XLSX format for easy analysis or import into accounting systems.

Session Actions

Each session includes an action menu on the right-hand side with the following options:

Download Session Log — Retrieve the detailed OCPP communication log for diagnostics or auditing.
View Session Insights — Open a detailed breakdown of session metrics, such as energy consumed, duration, pricing, and timestamps.

Recommendation:
Use Session Insights regularly to verify pricing models and monitor charger performance accuracy.

Upcoming Sessions

Any upcoming sessions booked via the Smart Booking feature will appear in this section. Operators can view, track, and manage all scheduled bookings directly from the dashboard.

On the right-hand side, CPOs can manage or cancel future bookings using the dropdown menu.

Important:
Cancelling a booking will automatically notify the affected driver through the EOSVOLT app and adjust availability for that time slot.

Charge points

① Available data

② Filtering

③ Searching

④ Add location

Notice:
The Charge points section lists all locations and chargers connected to your operator account.

This section gives operators a complete overview of their charging infrastructure. From here, you can view all sites, manage chargers, check plug status, and monitor usage or revenue across public, semi-public, and home installations.

Locations

The Locations tab lists every registered charging site under your account. Each entry includes:

① Location Name
② Price pre kWh
③ Address
④ Support
⑤ Opening hours
⑥ Location image

⑦ App visibility

You can search or filter by type and status, and click Add location to create new sites.

Commercial chargers

The Commercial chargers tab shows all OCPP-connected chargers used in commercial or semi-public environments. This view includes:

Charge Box ID and Alias
Location
Serial ID
Charger Model
Plugs and plug status
Total kWh & Sessions
Total Revenue
Status

Each charger can be expanded to display plug-level details, allowing operators to monitor real-time availability and performance.

Home chargers

The Home chargers tab lists all residential chargers linked to end users. It displays:

Charger Alias and Owner Email
User ID
Serial ID
Charger Model
Price Profile and Zone (e.g., DK1/DK2)
Total kWh & Sessions
Status

From this view, you can also manage price profiles or add new home chargers.

Creating new locations and chargers

To learn how to add new charging sites or chargers, see:

Creating a Public Location
Creating a Semi-public Location
Adding a charger
Adding a Home Charger

Diagnostics

The Diagnostics tab displays a list of all charger errors that have occurred within your network. This section helps operators identify issues quickly, monitor charger health, and track resolution progress.

Viewing Charger Errors

Each entry in the Diagnostics list represents a reported fault from a charger. This may include communication issues, hardware faults, or power interruptions.

Tip:
Use this view as your central tool for real-time charger health monitoring. You can filter or sort the list to find specific errors faster.

Resolving Issues

Once an issue has been fixed, click the Solve button on the right-hand side of the corresponding entry. This marks the issue as resolved.

Process:

Clicking Solve removes the error from the Current tab.

The entry is automatically moved to the History tab for archival reference.

Note:
The History tab keeps a complete record of previously resolved issues, allowing you to review when and by whom each problem was addressed.

Best Practices

Recommendations:

Always verify that the charger is fully operational before clicking Solve.
Use the OCPP Logs from the Sessions page if further technical details are needed.
Review the History tab regularly to identify recurring error patterns or hardware issues.

Would you like me to add a “Diagnostics History & Reporting” follow-up page that explains how to review past error logs, export diagnostic data, and use it for performance or maintenance analytics?

Admins

The Admins page displays all users created under your CPO account. From here, you can view, edit, and manage administrator access across your organization.

Adding a New Admin

To add a new user, click the Add Admin button located in the top-right corner of the page. This will open the Add Admin form where you can enter the administrator’s basic information and define their permissions.

Tip:
Use descriptive naming conventions for admin accounts (e.g., support@, billing@, operations@) to make permission management easier in multi-user environments.

When adding a new admin, you’ll be prompted to provide the following details:

First Name
Last Name
Email Address

This information ensures accurate identification and contact access within your CPO organization.

① Form

Setting Permissions

From the same screen, you can configure permissions for each admin. This includes restricting access to specific sections of the EOSVOLT backend and defining what actions each user can perform.

Page Access Control — Toggle access to modules such as Dashboard, Sessions, Diagnostics, or Billing.
Action Permissions — Use the checkboxes to enable or disable specific actions (e.g., Edit, Add, Delete, Export).

Example:
You can allow an admin to view sessions and diagnostics but restrict them from modifying pricing or billing settings.

Best Practices

Recommendations:

Grant the minimum necessary permissions for each admin role to ensure data security.
Review permissions regularly, especially when staff roles change.
Remove inactive or outdated admin accounts to maintain proper access control.
For large organizations, designate a primary account owner responsible for managing all admin permissions.

My finances

The My Finances section gives you full visibility into your revenue, payouts, and billing details. Here, CPOs can monitor income generated from charging sessions, submit withdrawal requests, and manage subscription invoices.

Revenue

This section provides a detailed overview of your transaction history and earnings.

At the top of the screen, you’ll see your available revenue — the total balance eligible for withdrawal from Spark.

Click Withdraw to submit a payout request. Your request will be reviewed and processed by the EOSVOLT team within two working days.

Tip:
Withdrawals are processed to the bank account configured under Settings → Banking Information. Make sure your banking details are up to date before submitting a request.

The Pending Revenue list at the bottom shows transactions that have been registered but not yet available for withdrawal. These amounts typically reflect sessions that are still being reconciled or processed.

Billing

The Billing page provides details about your EOSVOLT subscription and invoicing.

The top section displays:

Next Invoice Date
Number of Plugs included in your subscription
Payment Method (e.g., credit card or invoice)
Total Amount for the upcoming invoice

The bottom section shows your invoice history, including status indicators and download options.

① Subscriptions summary

② Edit payment method

③ Past invoices

④ Invoice download

How to Download Invoices

Click the download icon to retrieve an invoice as a PDF file for your records.

Best Practices

Recommendations:

Check your available revenue regularly to ensure payouts match transaction totals.
Keep your billing contact information and payment method current to prevent invoice delays.
Use exported financial data for reconciliation with your accounting systems.
Retain downloaded invoices for auditing and tax reporting.

Settings

The Settings page allows you to edit key company and financial information that appears across your EOSVOLT account, invoices, and applications.

① Contact person

② Support

③ Billing information

④ Banking information

Company Logo

Your logo will be used on documents sent to users, such as receipts or charging summaries.

Recommended format: square image, minimum 400×400 px for best visibility on invoices and PDFs.

Contact Person

The designated contact person represents your company in case EOSVOLT needs to reach you. Include full name, phone number, and email address to ensure smooth communication.

Support Details

These details are displayed inside the EOSVOLT driver app for all stations you manage. Include your support email, phone number, or chat link if applicable.

Keep this information up to date — it’s what drivers will see when requesting help at your charging stations.

Billing Information

This section contains the information used to generate receipts for your socket fees and service fees. It also determines how VAT and other tax calculations are applied to your invoices. Ensure your company name, address, VAT number, and country are correct before activating payouts.

Banking Information

Add your bank account details here:

IBAN.

SWIFT/BIC These will be used when you withdraw funds from EOSVOLT’s backend platform.

Verify that the banking information matches your legal entity — incorrect details can delay withdrawals.

Wallet

A flexible balance system that lets operators offer prepaid charging, smoother payments, and promotional vouchers.

The Wallet lets users store credit inside the EOSVOLT app and use it for charging sessions and bookings. Operators can manage settings, view balances, issue vouchers, and audit all transactions from the backend.

Overview

The Wallet can be enabled per operator. Once active, users can top up their balance inside the app using supported payment methods. All wallet events sync to the backend in real time.

Customers -> Wallet
This table lists all users with an active wallet.
Fields shown

Name
Email
Current balance
Last top up
Total usage
Created date

Selecting a user opens their detailed wallet profile.

Customer Details -> Wallet

Balance overview
Shows the user’s balance and recent wallet activity.

Actions available

Add funds to the user wallet
Issue a voucher
View full transaction history

Important: Admins cannot manually deduct funds from a user wallet. Any corrections must be handled through vouchers or external support workflows.

Activity list
Shows all top ups, voucher redemptions, and wallet usage for charging and bookings.

A complete log of all wallet top ups.
Each row shows

Customer
Payment method
Amount
Status
Reference
Timestamp

This is the best place to audit payment success and failures.

Transactions

A full history of all wallet related activity.
Transaction types may include

Top ups
Voucher redemptions
Charging and booking consumption
Refunds issued through vouchers
Manual fund additions

Filtering by date, type, or user is supported.

Operators can create vouchers that users redeem inside the app or via support.
Voucher types

Fixed value vouchers
Refund or compensation vouchers
Corporate and fleet vouchers

Voucher fields

Amount
Expiry date
Usage rules
Notes

All generated vouchers appear in the list with their status.

Selecting a voucher shows

Code
Remaining balance
Status
Redeemed by
Linked user wallet
History
Creation date

Unused vouchers can be cancelled at any time.

From this screen, operators can create vouchers for users or general distribution.
Common uses

Support refunds
Compensation
Fleet credit
Promotions

Expiry and internal notes can be defined for tracking.

Add funds
Admins can add funds directly to a user wallet. This requires

Amount
Internal note
Confirmation

Not supported
Admins cannot remove or deduct funds manually from a wallet.

Inside the app, users can

View balance
Top up
Select payment method
Review history

All changes sync instantly across app and backend.

Enable the Wallet in markets with limited card acceptance
Use vouchers for refunds to avoid card settlement delays
Monitor failed top ups regularly
Fleet customers benefit from Wallet controlled spending

Creating a Public Location

This guide explains how to create a public location in the EOSVOLT backend and configure its pricing, address, and visibility settings.

Navigate to “Charge Points”

Go to the Charge Points tab in your EOSVOLT dashboard.
Click the “Add Location” button to begin setup.

Name, Type, and Pricing Strategy

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Location Name

The name you enter here will be displayed to users in the EOSVOLT mobile app.

Type

Select “Public” as the location type.

This determines that the location is visible to all users in the app and available for public charging.

Pricing Strategy

You can set a price per kWh or per minute charged.

Price

Specify the price (included VAT) for this location.

If you’re using custom pricing, this default price will apply to all times not specified in your custom pricing setup.

Set Custom Pricing

CPOs can enable different pricing schemes for different times of the day.

Configure time-based price blocks (e.g., 00:00–06:00, 06:00–12:00, 12:00–18:00, 18:00–24:00).
Each block can have its own rate.

Note: This pricing scheme applies to all days of the week.
If you’re using custom pricing, this default price will apply to all times not specified in your custom pricing setup.

Example

Time Window Price
00:00–06:00 USD 0.8
06:00–18:00 USD 1.2
18:00–24:00 USD 0.7

Blocking Fee

CPOs can enable a blocking fee to discourage vehicles from occupying a connector after charging has ended.

Parameters

Blocking Fee — The amount charged per interval once the grace period elapses.
Blocking Fee Interval — The time interval that serves as (1) the grace period before the first fee and (2) the cadence for repeated fees. Selectable values: 5 / 15 / 30 / 60 minutes.

Grace period: The first Blocking Fee Interval acts as a grace period. No fee is charged until it fully elapses.

How it works

Session ends → timer starts.
First interval reached → charge 1× Blocking Fee and reset the timer.
Each subsequent interval → charge another 1× Blocking Fee and reset the timer.
Stops when the user unplugs the vehicle (connector is freed).

Example

Blocking Fee: USD 1
Blocking Fee Interval: 15 minutes

At +15 min → charge USD 1
At +30 min → charge USD 1
At +45 min → charge USD 1, and so on until unplugged.

Idle detection (status-based)

The system monitors connector status for idled sessions. If the connector remains in Suspended EV for one full Blocking Fee Interval, the system will:

Stop the transaction (if still open), and
Start the blocking-fee timer as described above.

What is SuspendedEV?
The EV has paused energy transfer (e.g., battery full) while still plugged in. The connector is occupied but not delivering power.

Address and Timezone

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Address

Enter the physical address of your charging location. This address will be shown in the mobile app.

The location pin will be automatically placed based on the entered address. If it’s not accurate, you can drag and drop the pin to fine-tune the exact location.

Timezone

Select the timezone for this location. This ensures bookings, pricing, and opening hours display correctly for users.

Support and Opening Hours

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Support

You can assign specific support contact details for this location or use your default CPO support information.

The support details entered during the first location setup are automatically saved as the default.
You can adjust the default support info later under the Settings tab.

Opening Hours

Define the opening hours for the location — by day of the week and time range.

Location Image and Visibility

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Location Image

Upload an image of the location to help users recognize where chargers are placed — e.g., inside a large parking area.

App Visibility

You can choose to make the location:

Visible in the app (public)
Hidden (for private or restricted access locations, such as residential complexes)

The location becomes visible on the map only after at least one charger is added to it.

Hidden affects visibility, not access. The location won’t appear in search, but users can still charge.

Creating a Semi-public Location

This guide explains how to create a semi-public location in the EOSVOLT backend and configure its pricing, address, and visibility settings.

Navigate to “Charge Points”

Go to the Charge Points tab in your EOSVOLT dashboard.
Click the “Add Location” button to begin setup.

Name, Type, and Pricing Strategy

Location Name

The name you enter here will be displayed to users in the EOSVOLT mobile app.

Type

Select “Public” as the location type.

This determines that the location is visible to all users in the app and available for public charging.

Pricing Strategy

You can set a price per kWh or per minute charged.

Price

Specify the price (included VAT) for this location.

If you’re using custom pricing, this default price will apply to all times not specified in your custom pricing setup.

Set Custom Pricing

CPOs can enable different pricing schemes for different times of the day.

Configure time-based price blocks (e.g., 00:00–06:00, 06:00–12:00, 12:00–18:00, 18:00–24:00).
Each block can have its own rate.

Note: This pricing scheme applies to all days of the week.
If you’re using custom pricing, this default price will apply to all times not specified in your custom pricing setup.

Example

Time Window Price
00:00–06:00 USD 0.8
06:00–18:00 USD 1.2
18:00–24:00 USD 0.7

Blocking Fee

CPOs can enable a blocking fee to discourage vehicles from occupying a connector after charging has ended.

Parameters

Blocking Fee — The amount charged per interval once the grace period elapses.
Blocking Fee Interval — The time interval that serves as (1) the grace period before the first fee and (2) the cadence for repeated fees. Selectable values: 5 / 15 / 30 / 60 minutes.

Grace period: The first Blocking Fee Interval acts as a grace period. No fee is charged until it fully elapses.

How it works

Session ends → timer starts.
First interval reached → charge 1× Blocking Fee and reset the timer.
Each subsequent interval → charge another 1× Blocking Fee and reset the timer.
Stops when the user unplugs the vehicle (connector is freed).

Example

Blocking Fee: USD 1
Blocking Fee Interval: 15 minutes

At +15 min → charge USD 1
At +30 min → charge USD 1
At +45 min → charge USD 1, and so on until unplugged.

Idle detection (status-based)

The system monitors connector status for idled sessions. If the connector remains in Suspended EV for one full Blocking Fee Interval, the system will:

Stop the transaction (if still open), and
Start the blocking-fee timer as described above.

What is SuspendedEV?
The EV has paused energy transfer (e.g., battery full) while still plugged in. The connector is occupied but not delivering power.

Address and Timezone

Address

Enter the physical address of your charging location. This address will be shown in the mobile app.

The location pin will be automatically placed based on the entered address. If it’s not accurate, you can drag and drop the pin to fine-tune the exact location.

Timezone

Select the timezone for this location. This ensures bookings, pricing, and opening hours display correctly for users.

Support and Opening Hours

Support

You can assign specific support contact details for this location or use your default CPO support information.

The support details entered during the first location setup are automatically saved as the default.
You can adjust the default support info later under the Settings tab.

Opening Hours

Define the opening hours for the location — by day of the week and time range.

Location Image and Visibility

Location Image

Upload an image of the location to help users recognize where chargers are placed — e.g., inside a large parking area.

App Visibility

You can choose to make the location:

Visible in the app (public)
Hidden (for private or restricted access locations, such as residential complexes)

The location becomes visible on the map only after at least one charger is added to it.

Hidden affects visibility, not access. The location won’t appear in search, but users can still charge.

Adding a charger

This guide explains how to connect your EV charger to EOSVOLT using the OCPP protocol. Once connected, you’ll be able to manage, monitor, and update your chargers remotely.

Understanding Your Connection

There are two types of WebSocket links you can use when connecting your charger:

ws:// — Unsecured WebSocket
This is the standard Web Socket protocol for unencrypted connections. Use this only if your charger does not support SSL/TLS encryption, or if you are setting up in a secure internal network where encryption is not required.

wss:// — Secure WebSocket
This stands for WebSocket Secure, and adds an SSL/TLS encryption layer. Recommended: Always use wss:// if your charger supports SSL/TLS and the connection is over a public or less secure network.

Steps to Connect Your EV Charger

Step 1 — Add Your Charger in Spark

You must first create a location before adding a charger. Once done, go to Charge Points → [Your Location Name] → Chargers, and click Add Charger.

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Select the correct brand and model of your charger. If your brand or model is not listed, please contact EOSVOLT Support, and our team will add it.
You will be billed per connector — for example, a two-plug charger will be billed monthly for each plug. Each plug gets its own ID and QR code.
Locate your charger’s Serial ID and double-check it before adding the charger.

Example: Charger ID Structure

If your company ID is 242:

First charger: 242.1
Second charger: 242.2
Connectors (plugs):

242.2.1
242.2.2

The last digits distinguish the charger plugs so both you and the user can differentiate sessions between connectors.

You can click the three-dot menu beside each charger to download the QR code for each plug. Place the QR sticker near the plug or on the charger — customers can then scan it in the EOSVOLT app to start charging.

Step 2 — Access Your Charger’s Settings

Turn on your EV charger. The settings can typically be accessed either:

On a physical interface on the charger, or
Through the web portal or mobile app provided by your charger’s manufacturer.

Refer to your charger’s hardware manual for details on how to access these menus.

Step 3 — Locate the OCPP Configuration ScreenSet Custom Pricing

Navigate to the section labeled:

OCPP Configuration
Network Settings
Backend
or Advanced Settings

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Menu structure varies by brand, so look for OCPP or network connection options.

Step 4 — Enter the Backend URL

Enter the appropriate connection URL based on your network setup:

Secure (recommended):

wss://cosmos.eosvolt.com/

Unsecured (not recommended):

ws://cosmos.eosvolt.com/

Always try the secure wss:// version first.

Step 5 — Save and Test the Connection

After entering the link:

Save your settings.
Test the connection:

Check charger status in the Spark backend dashboard.
Or start a test transaction in the EOSVOLT app.

If the charger connects successfully, you’ll see live status updates and can begin remote operations.

Step 6 — Contact Support

If you experience any connection issues or need help configuring your charger, reach out to EOSVOLT Support through your account manager or at contact@eosvolt.com.

Example

Blocking Fee: USD 1
Blocking Fee Interval: 15 minutes

At +15 min → charge USD 1
At +30 min → charge USD 1
At +45 min → charge USD 1, and so on until unplugged.

Once Connected

Connecting your charger enables:

Remote monitoring and diagnostics
Control and session management
Remote firmware updates
Real-time reporting through the EOSVOLT backend

Load Balancing

Load balancing is a feature designed to distribute available power efficiently among multiple chargers within a charging zone. It prevents overloading the grid and ensures that all connected vehicles receive optimal power while staying within defined grid limitations.

You can use dynamic load balancing to distribute power in real time while maximizing the site’s total charging capacity. Alternatively, sequential load balancing can be used to create a virtual queue — prioritizing users who arrive first and allocating remaining power to the next in line.

Load Balancing Configuration Fields

Zone Name

A user-defined name for the load balancing zone. This helps identify and manage different charging areas within a site.

Meter Number
The unique identifier assigned to the meter measuring power consumption in the load balancing zone. This number is provided by your electric utility.

Maximum Grid Capacity

The total power available for charging within the defined zone, measured in kilowatts (kW). This ensures chargers never exceed the site’s electrical capacity.

Minimum Session Power
The minimum power per charging session to maintain a stable and effective charge. This prevents extremely low power delivery that may not be beneficial for users.

Grid Capacity Buffer
A safeguard that reserves a portion of available power to account for fluctuations in the grid and other appliances on-site. Only the reduced portion of total capacity is allocated for charging.

Example: If the maximum grid capacity is 3600 kW and a 10 % buffer is set, only 3240 kW (90 % of 3600 kW) is made available for charging. This helps maintain stability and prevents overloads.

Load Distribution

Controls how available power is allocated to chargers within a zone.

Options

Dynamic — Evenly shares available power across all active connectors, recalculating as sessions start/stop. Respects each connector’s configured max (and any per-session minimums, if set).
Sequential — First-come, first-served virtual queue. Earlier sessions receive full power (up to connector limits) until the zone limit is reached; later sessions receive any leftover power or wait (idle) until capacity is freed.

Sequential Load Balancing (First-Come, First-Served)

Sequential load balancing assigns site power in the order sessions start. Early sessions get full power (up to each connector’s limit) until the zone limit is consumed. Any remaining power is offered to the next session; if it’s insufficient to start meaningfully, that session waits (idles) until power is freed.

Key behavior

First-come priority: Arrival order determines allocation.
Full power until the limit: Allocate each active session at its configured max while capacity remains.
Leftover power: Small remainders go to the next session if usable; otherwise it waits.
Auto re-distribution: When a session ends, its power is reassigned to the next waiting session(s) in arrival order.

Recommended parameters

Maximum Grid Capacity — Upstream site limit (e.g., transformer/main breaker).
Grid Capacity Buffer — Safety headroom as a percentage.
Zone Limit (computed) — Maximum Grid Capacity × (1 − Buffer)

“Idle” means plugged in but not receiving power due to insufficient available capacity.

Example
Site capacity: 100 kW Grid buffer: 10% → Zone limit: 100 kW × 90% = 90 kW Hardware: 6 × 22 kW AC chargers (1 connector each)

Allocation by arrival:

Sessions 1–4 receive 22 kW each (total 88 kW).
2 kW remains.
Session 5 receives 2 kW only if sub-rated allocation is allowed; otherwise it waits.
Session 6 waits.
When any of the first four completes, its 22 kW is reassigned to the next waiting session, preserving arrival order.

Use Sequential to create a predictable virtual queue while keeping the site within safe, stable limits.

Chargers

The list of chargers assigned to this load balancing zone. Only compatible chargers can be added. If a charger is not visible, it may not yet be tested for smart charging compatibility.

Select Chargers
Allows users to select which chargers will participate in this load balancing zone.

Zone Status Toggle
This toggle becomes available after a zone has been created. When enabled, all chargers in the zone operate under the configured load balancing rules. If disabled, the zone is deactivated and chargers will not receive power allocation from the balancing system.

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Tip: Use this to temporarily pause a zone for maintenance without deleting its configuration.

Recommendations:

Ensure that the maximum grid capacity reflects the actual power available at the site.
Set an appropriate grid capacity buffer to handle efficiency overhead and other equipment presented onsite.
Regularly review and adjust configurations based on charging demand and grid stability.

Booking

This guide explains how to create booking rules for your locations on EOSVOLT.

Booking

Enable scheduled access alongside on-demand charging, with granular control over slots, pricing, and fees.

1) Turn On Booking
Click Enable booking to configure booking rules.

2) Bookable time frame
Bookable time frame

Set a specific daily range, or make it 24 hrs.

3) Time slot duration
Time slot duration

Configure slot duration (e.g., 30 / 60 / 90 / 120 / 180 / 240 minutes), up to 1440 minutes.
Users can book single or multiple consecutive slots.

Buffer period

Add a buffer period after each slot so the previous driver can move the vehicle and the next user can prepare.

4) Pricing (Booking)

Booking session pricing can be set separately from on-demand charging.
Choose per kWh or per minute.
Use the same as location price or define a booking-only price.

5) Add-ons
Add on

To offset the booking fee, grant free energy during the session.
The first X kWh are excluded from the charging fee calculation.
add on can also be skip

6) Fees
Booking fee

Set a booking fee per slot.
Optionally set different fees for same-day vs future-date bookings; if not set, the same booking fee applies.

Blocking Fee

If the user fails to unplug before the grace period ends, a Blocking Fee is charged.

Grace period

Configure a grace period to allow users to return and move the vehicle before Blocking Fee rules apply.

7) Other settings
Booking cancellation

If enabled, the booking automatically cancels after a set number of minutes if the driver does not begin charging.

Mix mode charging

If enabled: the location supports both on-demand and booking during the Bookable time frame.
If disabled: the location is booking-only during the Bookable time frame.

ON-DEMAND TO BOOKING CHARGING

If enabled: on-demand charging can continue into a booking slot if the user arrives and starts charging before the booked start time.
If disabled: charging stops at the booked start time; the user must manually start the booking session.

BOOKING TO ON-DEMAND CHARGING

If enabled and the next slot isn’t booked: on-demand charging can continue seamlessly after the booked session without re-plugging; potential Blocking Fee is waived.
If disabled: the session ends when the booked slot ends; the user must start a new on-demand session.

Checklist (Quick Setup):

Enable booking
Set Bookable time frame and Slot duration
Add a Buffer period
Configure Pricing (per kWh or per minute) and optional Add on (first X kWh free)
Set Booking fee (and same-day vs future-date if needed)
Confirm Blocking Fee and Grace period
Choose Mix mode, ON-DEMAND → BOOKING, and BOOKING → ON-DEMAND behaviors
Turn on Booking cancellation if desired

Adding a Home Charger

The process for adding a home charger is similar to adding a commercial charger in the EOSVOLT backend.
This can be managed directly from the Home Chargers section in your EOSVOLT Spark dashboard.

Overview

When a home charger is created, the end user (the EV driver who will charge at home) receives an email that can be redeemed to add the charger to their EOSVOLT app.

It is also possible to create an offline charger, allowing the end user to redeem the code later at their convenience.

How it works: WAIZIDA creates the charger in the backend. The end user’s profile is automatically created once they redeem the code from their email.

Adding a Home Charger (as CPO)

From the top navigation, click Charge Points.
Select Home Chargers from the submenu.
Click the Add New Home Charger button on the right side.
Fill out the required charger details in the form.
Enter your customer’s email address under Add Owner via Email.
Click Save — the system will automatically send an invitation email to the user.

Note: The end user will receive an email containing a redemption code they can use to claim the charger in the EOSVOLT app.

Adding the Owner Offline

If the end user is not available, CPOs can create an offline charger.

This feature allows installations to be completed even when the driver has not yet activated their EOSVOLT account.

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Adding a Home Charger in the App (End User)

End users can easily add their home charger using the WAIZIDA mobile app.

Open the WAIZIDA app on your mobile device.
Tap the Home icon in the footer menu.
Press the “+” icon in the top-right corner.
Paste the redemption code received via email.
Click Continue to complete setup.

Offline Mode: Select Add Owner Offline to generate a redemption code. Provide this code to the user manually — they can redeem it later in the app. The user’s profile and charger connection will be created once they redeem the code.

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Tip: nce redeemed, the home charger will appear in the user’s Home screen, and they can start using all features — including scheduled charging, energy reports, and family sharing.

Home Charging Troubleshooting Guide

This guide covers the most common issues with Zaptec and other home chargers, along with clear steps to diagnose and resolve them.

Zaptec Home Charging
Common Issues and Solutions

The customer starts charging, but the car does not charge (Zaptec)

Issue: Zaptec chargers transferred from another company may have their “Maximum current” value set to 0.

Solution:

1. In the Zaptec portal, navigate to: Installations → Select the charger → Circuits.
2. Review the installation details:

Check how many phases the installation uses (e.g. TN 3 phase).
Identify the amp rating (e.g. 20A = 20 amps).

3. Typical configurations:

Newer 11 kW installations: 20A (includes a 4A safety buffer).
Older 11 kW installations: 16A.

4. Under Circuits, select the charger and set Maximum current to 16, regardless of whether the installation is 16A or 20A.

Once updated, the customer should be able to charge normally.

Restart the Charging Box

Tip: Like any electronic device, restarting the charger can often resolve unexpected issues.

Option 1 — Reboot via EOSVOLT

In the EOSVOLT backend, go to Charge Points → Home Chargers.
Open the context menu (three dots) next to the charger.
Click Reboot to restart the device remotely.

Option 2 — Manual Restart If it’s outside support hours, the customer can restart the charger manually:

Locate the fuse group for the charger in their electrical panel.
Switch the fuse off, wait 20 seconds, and then switch it on again.
The charger will reboot and reconnect.

The EOSVOLT app says the car is charging, but it isn’t

Issue: The app shows the session as active (and “Start Transaction” is greyed out), but the vehicle isn’t receiving power.

This happens when another app or feature is interfering with OCPP communication.

Steps to Resolve:

Check if the customer is using the charger’s native app (e.g. Zaptec, ABB, Easee, etc.).
Disable any automation or “auto-start” functions that may conflict with EOSVOLT control.

Example:

ABB Terra chargers have a feature called “Free Vending” that automatically starts charging when the car connects. If this is enabled, EOSVOLT cannot initiate charging sessions.

Recommendation: Always verify that native charger features are compatible with EOSVOLT before use.

No Internet Connection – Offline Mode

Issue: The charger has no active internet connection, and the customer urgently needs to charge.

When the charger is offline, OCPP communication is unavailable — but charging can still be enabled using offline mode.

Zaptec
EOSVOLT can enable offline mode directly from the Zaptec portal:

Select the charger.
Go to Settings → Authentication.
Set Native authentication as the mode.
Disable Authorisation required.
Click Save.

Now anyone can plug in and charge — similar to using a standard wall socket.

Easee
EOSVOLT has direct access to the Easee portal. Contact EOSVOLT Support and we can place the charger into offline mode for you.

Other Chargers
For other charger brands:

EOSVOLT may not have access to the manufacturer’s portal.
The customer must bypass OCPP manually from the charger’s app or internal settings.

Note: Offline mode disables user authentication and remote control — always revert to online mode when internet service is restored.

Price Profiles

The Price Profiles section allows CPOs to configure electricity price profiles for home charging. These profiles determine how live prices are calculated and displayed to end users in the EOSVOLT app.

Each price profile combines real-time Nord Pool prices with fixed tariffs and costs defined by the CPO to generate a total kWh price.

Overview

Price profiles are used to calculate and display live energy prices for home charging sessions. They ensure accurate, transparent billing by incorporating both market prices and static costs related to energy distribution, taxation, and refunds.

Tip: EOSVOLT automatically updates Nord Pool prices for the regions DK1 and DK2. You only need to define the fixed costs and taxes that apply to your setup.

Creating a New Electricity Price Profile

Go to Home Charging → Price Profiles.
Click Create New Electricity Price Profile.
Fill in the required fields as shown below.

Price Profile Alias

Enter a name or alias for the price profile. This helps identify the configuration later when applying it to different users.

Raw Spot Price (Live Nord Pool Price)
This field automatically retrieves the current Nord Pool market price for the two Danish zones:

DK1 – Western Denmark
DK2 – Eastern Denmark

Values are shown in DKK per kWh and updated continuously.

Note: These fields are system-managed and cannot be manually edited. They reflect the live market rate.

Additional Pricing Fields

Each section below allows you to define fixed or variable components that are added to the Nord Pool base price.

Electricity Price Supplement

An optional surcharge added by the CPO — typically used to include profit margins, administrative fees, or additional service costs.

Electricity Tax to the State
Represents the government-imposed electricity tariff. This ensures that the displayed total price includes state-mandated energy taxes.

Electricity Price Supplement

These fields represent the cost of transmitting power through the national grid.

System Tariff – General grid maintenance and operational costs.
Net Tariff – Local distribution costs charged by the grid operator.

Transport Costs – Net Tariff C

This section lets you configure time-based transport tariffs, as some DSOs apply different rates depending on the time of day.

You can specify rates for:

00:00 – 06:00
06:00 – 17:00
17:00 – 21:00
21:00 – 00:00

Tip: Remember to update when Transport Costs switch from ummer to winter tariffs.

Refund

If your users are eligible for refund of the electricity tariff, you can enter the refund rate in this field. This value will be deducted from the total cost during billing calculations.

Calculated Total Price

At the bottom of the form, the system automatically calculates the Total Price per kWh for each zone (DK1 and DK2):

Total Price = Nord Pool Live Price + All Added Components - Refund

This total reflects what users will see in their app during home charging sessions.

Note: All values include VAT/Sales Tax by default.

Saving the Profile

When all fields are filled out:

Click Save to store your configuration.
The profile will appear in the list of available price profiles.
You can then assign the price profile to specific users under the Home Charging section.

Best Practices

Recommendations:

Review tariffs regularly to ensure compliance with updated grid or government rates.
Keep refund rates transparent and documented for auditing.
Test the profile using a demo home charger to verify that live pricing displays correctly in the WAIZIDA app.

Creating a new CPO

Learn how to invite new CPOs to your Tenant

Add new CPO

Notice: The CPO section is available for Multi-Tenant and Tenant users only.

The CPO menu lists all Charge Point Operators created under your tenant. From here, you can view and manage CPO accounts, check their charger count, and create new operators.

Creating a new CPO

To add a new Charge Point Operator:

Go to CPO in the top navigation bar.
Click Add new CPO in the top-right corner.
Fill in the following details:

Name — the display name of the new CPO.
E-mail — the owner’s email address (this user will become the primary CPO admin).
Currency — select the default currency for reporting and transactions.

4. Click Save to create the new CPO.

The newly created CPO will appear in your list. The owner will receive an invitation email to activate and access their CPO account.

Managing CPO admins

Each CPO manages their own admins directly from within their own account. After the CPO owner logs in, they can go to Admins in their menu to invite or remove additional admin users as needed.

Account Registration & Setup

Account Registration & Setup

Use this guide to register your EOSVOLT account, upload your company logo, and add billing information before you start managing chargers.

Dashboard

Step 1 — Add Your Charger in Spark

Booking

The process for adding a home charger is similar to adding a commercial charger in the EOSVOLT backend. This can be managed directly from the Home Chargers section in your EOSVOLT Spark dashboard.

The process for adding a home charger is similar to adding a commercial charger in the EOSVOLT backend.
This can be managed directly from the Home Chargers section in your EOSVOLT Spark dashboard.